• How long does the delivery of my order take?

  Your order will be delivered quickly. The majority of our products are in stock at our Irigny depot near Lyon. It takes 3 to 4 business days to receive the ordered items. If the ordered products are not available, this will be displayed on the product page and you will be notified by email. We will then deliver your order to you as soon as possible. Further information about our delivery options can be found on the page "Transport and Delivery"Some readers

• Can I change my delivery address?

  Yes ! If your package is already gone, you can change the delivery address directly on the tracking link of the carrier. If your packages are not yet gone, you can send us an email at happy@kokko.net so that we can make the change.Some readers

• Can my order be shipped abroad?

  Yes, we deliver our products within all countries of Europe. For the purchase of a plancha, the delivery is offered free of charge, regardless of the selected European country. You will find the details of all transport options on the page: "Transport and delivery". For further specific questions please contact us by e-mail: happy@kokko.net.Few readers

• I received my package damaged, what do I do?

  Sorry, we will do everything possible to solve the problem as soon as possible! In the packaging of our products, we pay great attention to the utmost care. A damaged package is therefore rather rare, but this case can still happen. If you are affected by this problem, just let us know. So do not worry, we will do our best to solve the problem as quickly and efficiently as possible - with the least amount of work for you. Send us a small photo of the damaged article by email to: happy@kokkFew readers

• How can I track my order?

  You can track the status of your order through your account on our website (www.kokko.net). In your account you will find a tracking number with which you will be able to track your order in real time.Few readers

• Where can I find the tracking number of my order?

  The tracking number of your order will be communicated to you via email and in your Kokko account as soon as your order has been shipped. You can easily find them in your customer account under: Orders - order history - click on "DETAILS" to retrieve your tracking number.Few readers

• Can I have a different billing address and delivery address ?

  Yes ! To do this, simply add your delivery address and billing address once your personal information is complete. Fill in your delivery address then click on : The billing address is different from the delivery address Then complete your billing address and Continue . Here are the two addresses are added to your order!Few readers