Question 1

How long does the delivery of my order take?

Accepted Answer

Your order will be delivered quickly. The majority of our products are in stock at our Irigny depot near Lyon.

It takes 3 to 4 business days to receive the ordered items.

If the ordered products are not available, this will be displayed on the product page and you will be notified by email. We will then deliver your order to you as soon as possible.

Further information about our delivery options can be found on the page "Transport and Delivery"

Question 2

What is included in the warranty on the Kokko barbecue and how long does it last?

Accepted Answer

The Kokko barbecue is guaranteed for 10 years all parts.

The entire product is therefore included in the warranty. You will not have to pay any additional costs to change a part. Everything is done remotely by sending the part to be replaced at our expense.

Question 3

Can I change my delivery address?

Accepted Answer

Yes !

If your package is already gone, you can change the delivery address directly on the tracking link of the carrier.

If your packages are not yet gone, you can send us an email at happy@kokko.net so that we can make the change.

Question 4

Can my order be shipped abroad?

Accepted Answer

Yes, we deliver our products within all countries of Europe.

For the purchase of a plancha, the delivery is offered free of charge, regardless of the selected European country.

You will find the details of all transport options on the page: "Transport and delivery".

For further specific questions please contact us by e-mail: happy@kokko.net.

Question 5

What is the satisfied or refunded guarantee?

Accepted Answer

Kokko offers you a 30-day money-back guarantee (from the date of receipt of your package) to return your products to us if you are not satisfied.

Upon receipt of your package, if for any reason you are not satisfied with the product, simply contact our customer service by phone at +33 (0) 4 82 53 76 13 (not surcharged) or by contact form.

The refund of your order will be made within 24 hours after receipt of the returned package.

Question 6

I received my package damaged, what do I do?

Accepted Answer

Sorry, we will do everything possible to solve the problem as soon as possible!

In the packaging of our products, we pay great attention to the utmost care. A damaged package is therefore rather rare, but this case can still happen. If you are affected by this problem, just let us know.

So do not worry, we will do our best to solve the problem as quickly and efficiently as possible - with the least amount of work for you.

1) Send us a small photo of the damaged article by email to: happy@kokko.net

2) We will respond to you as soon as possible and will send you a replacement for the defect part or product.

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